Shipping Policy

Order Processing Time
All orders are processed within 1-3 business days after a successful purchase. Each item is carefully inspected for quality and securely packaged to prevent damage during transit. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons such as holidays or promotional events, processing may take slightly longer, but we strive to dispatch all orders as quickly as possible. Customers will receive a confirmation email once their order has been processed and is ready for shipment.

Shipping Destinations
We currently ship to the U.S. mainland only. At this time, deliveries to Hawaii, Alaska, U.S. territories, and military bases are not supported. We recommend that customers carefully check their shipping address before completing their order to avoid delivery issues. Our shipping service ensures reliable delivery to all continental states.

Estimated Delivery Time
Standard shipping typically takes 15–20 business days from the date your order is processed. Please note that delivery times are estimates and may vary depending on factors such as weather conditions, courier delays, high-demand periods, or unforeseen logistical issues. We will notify customers via email if there are significant changes to the expected delivery schedule.

Shipping Fees
All orders are eligible for free standard shipping. There are no hidden fees or additional charges for shipping. Once your order is shipped, you will receive a tracking number by email so you can monitor the progress of your shipment from our warehouse to your address.

Packaging and Handling

  • Every order is securely packaged to ensure products arrive in excellent condition.
  • Packages are labeled clearly and sealed to prevent damage during transit.
  • Fragile items receive extra padding for added protection.
  • Customers should inspect packages upon arrival and report any visible damage immediately.

Delivery Instructions and Address Accuracy

  • Provide a complete and accurate shipping address, including apartment or unit numbers, to avoid delivery delays or misrouted packages.
  • If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.
  • Ensure someone is available to receive the package at the provided address.

Order Tracking and Notifications

  • A tracking number will be provided for all shipments to monitor delivery status in real time.
  • Customers can track their packages directly via the courier’s tracking portal.
  • Delivery notifications and updates will be sent via email to keep customers informed throughout the shipping process.

Unforeseen Delays
While we strive to meet all estimated delivery times, certain circumstances beyond our control may cause delays. These include severe weather, natural disasters, holidays, or courier issues. We appreciate your understanding and assure you that we will make every effort to minimize any inconvenience.

Customer Support
For any shipping-related inquiries, our customer service team is available to assist. Contact us via email at service@hainans.store or by phone at +1 (213) 935-7857, Monday through Friday, 9AM to 6PM EST. Our team is committed to providing timely support and resolving any delivery issues efficiently.

Returns and Exchanges
For information regarding returns and exchanges, please refer to our Refund Policy. Customers are encouraged to review the policy before placing an order to understand eligibility and procedures for returns.

Notes

  • Delivery times are estimates and may vary depending on the customer’s location.
  • Customers are responsible for providing accurate contact and shipping information to ensure successful delivery.