Shipping Policy

At HAINANS, we are committed to providing a reliable and transparent shipping experience for all our customers. The following policy explains how we handle, ship, and deliver orders from China to the United States.

1. Delivery Times

Delivery times are estimates only and are not guaranteed. We strive to ship as quickly as possible; however, shipping delays may occur due to customs inspections, international transit, weather conditions, or other unforeseen circumstances. Deliveries to rural or remote areas may take longer than expected.

Total Delivery Time = Processing Time + Shipping Time

2. Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Order Cutoff Time:

Orders placed before 5:00 PM (China Standard Time) on a business day will be processed the same day.
Orders placed after 5:00 PM CST or on non-business days will be processed on the next available business day.

Processing includes:

Careful inspection of each item
Secure packaging to prevent damage during international transit

During peak periods, such as holidays or promotional events, processing may take slightly longer. Once your order is ready for shipment, a confirmation email will be sent with tracking details.

3. Shipping Destinations

Deliverable Areas:

Continental United States (48 contiguous states)

Non-Deliverable Areas:

Alaska
Hawaii
Puerto Rico
U.S. minor islands and territories
APO/FPO/DPO or military addresses

4. Shipping Methods & Estimated Delivery Time

Standard Shipping: 14–17 business days after the order has been shipped (from China to U.S. mainland)

Possible Delays:

Customs inspections or clearance delays
Public holidays
Flight delays or logistical disruptions
Severe weather or other force majeure events

We are not responsible for delays caused by external factors, but we will assist with tracking inquiries whenever possible.

5. Shipping Fees

Orders from $0.01 to $59.99: $9.99 standard shipping
Orders $60.00 and above: free standard shipping within the continental U.S.
Expedited Shipping (Optional): $15.99

No additional handling fees are charged at checkout.

6. Customs Duties & Import Taxes

Any customs duties, import taxes, or other fees imposed by the U.S. are the responsibility of the recipient.
These charges must be paid upon delivery and are not collected or set by HAINANS.
We recommend checking import regulations before placing an order to anticipate potential fees.

7. Packaging & Handling

All orders are securely packaged to prevent damage during international transit.
Fragile items are padded for extra protection.
Packages are clearly labeled for accurate delivery.
Customers should inspect shipments upon receipt and report any visible damage immediately.

8. Delivery Instructions & Address Accuracy

Provide a complete shipping address, including apartment or unit numbers.
If a shipment is returned due to an incomplete or incorrect address, additional reshipping fees may apply.
Ensure someone is available to receive the package at the provided address.

9. Order Tracking

A tracking number will be sent by email once your order is shipped.
You can track your shipment in real time at: https://www.17track.net/en
Delivery updates will also be provided via email throughout the shipping process.

10. Customer Support

For questions regarding shipping or delivery:

Email: service@hainans.store
Phone: +1 (213) 935-7857
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

Our team is committed to resolving delivery issues promptly and ensuring a smooth shipping experience.

11. Important Notes

Delivery times are estimates only and may vary due to location or external factors.
Customers are responsible for providing accurate contact and shipping information.
Title and risk of loss transfer to the customer when the product is handed over to the shipping carrier.
HAINANS only offers product sales services within the United States; sales to other countries are not supported.