Return & Refund Policy

1. Commitment to Customer Satisfaction

At HAINANS, we are committed to ensuring every customer is fully satisfied with their purchase. We understand that sometimes a product may not meet your expectations, so we provide a clear, simple, and no-fee return and exchange policy to help you shop with confidence.

2. Eligibility for Return or Exchange

Customers may request a return or exchange within 30 days of receiving their order.
To be eligible, products must:

  • Be in original condition, unused, and undamaged;
  • Be returned in original packaging, including all accessories, manuals, and included items;
  • Be in resalable condition.

Returns and exchanges are not accepted if:

  • The product has been used, damaged, or is missing original packaging;
  • The return request is made after the return period has expired.

3. How to Initiate a Return or Exchange

  1. Contact Customer Service
    To initiate a return or exchange, contact us via:
    • Email: service@hainans.store
    • Phone: +1 (213) 935-7857
    • Please include your order number, reason for return/exchange, and photos if the item is defective or damaged.
  2. Receive Return Instructions
    Our support team will review your request and provide detailed instructions, including the correct return address, via email.
    Do not ship items back to the original shipping address unless instructed by our team.
  3. Package and Ship
    Carefully package the product to prevent damage during transit. Using the original packaging is highly recommended.

4. Return Shipping & Fees

  • If the return is due to a defective product, shipping damage, or an error by HAINANS, we will cover all return shipping costs.
  • If the return is for personal reasons (e.g., change of mind, wrong model ordered), the customer is responsible for return shipping.
  • HAINANS does not charge any return handling fees.

5. Refund Process

  • Once your returned product is received and inspected, we will process your refund within 5–7 business days to your original payment method.
  • The exact timing may vary depending on your bank or payment provider.
  • You will receive a confirmation email once the refund has been successfully completed.

6. Exchange Policy

  • If you request an exchange for a different color, size, or model, we will ship the replacement product once the returned item has been received and inspected.
  • Shipping for the replacement item will follow the same rules as above.

7. Helpful Tips

  • Inspect your product upon delivery and report any issues immediately to customer service.
  • Keep your return tracking number until the process is complete.
  • Retain all packaging materials and accessories to ensure a smooth return process.

8. Contact Information

  • Email: service@hainans.store
  • Phone: +1 (213) 935-7857

9. Summary

HAINANS is dedicated to providing a hassle-free, transparent, and no-fee return and refund experience.
We are committed to processing all return and refund requests promptly so you can shop with complete confidence.