Privacy Policy

At HAINANS, protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase on our website. By accessing or using our site, you agree to the practices described here.

1. Information We Collect

We gather only the information necessary to process orders, improve services, and ensure a safe shopping experience. This includes:

Contact Information: Name, email, billing and shipping addresses, and phone number.
Payment Information: Credit card or other payment data submitted via SSL-secured pages. All payment information is encrypted and never stored in plain text.
Order Details: Purchase history, invoices, shipment status, and returns.
Customer Support Data: Communications, inquiries, or feedback you provide.
Technical Data: IP address, browser type, device information, access times, and website usage collected via cookies or similar technologies.

We do not collect personal data primarily for selling, sharing, or advertising purposes.

2. How We Use Your Information

Your information is used strictly for purposes such as:

  • Processing and fulfilling orders

  • Providing customer service and support

  • Sending order confirmations, shipping updates, or account notifications

  • Improving website functionality, products, and user experience

  • Complying with U.S. laws and resolving disputes

We do not sell, rent, or share your contact information with third parties for marketing. Your personal data or images are never used for advertising without your explicit consent.

3. Data Security

Our website uses SSL encryption to protect data transmitted between your browser and our servers. We also implement:

  • Secure servers with encrypted data storage

  • Restricted employee access to personal data

  • Regular software updates and security monitoring

While we take reasonable measures to protect your information, no system can be fully secure. In case of a data breach, we will notify affected users and authorities as required by applicable U.S. federal and state laws.

4. Cookies and Tracking

We use cookies and similar tools to enhance your experience, personalize content, and analyze traffic. Cookies collect non-identifiable usage data only.

You can disable cookies in your browser; however, some features of the website may not function correctly without them.

5. Sharing Your Information

We may share your information with third-party service providers that help us operate, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics providers

  • Analytics and hosting platforms

  • Customer support tools

These providers are contractually obligated to safeguard your data and may not use it for any other purpose.

We may also disclose information when required by law, legal process, or to protect the rights and safety of HAINANS, our customers, or others.

6. Your Privacy Rights

You have the right to:

  • Know what information we collect and how it is used

  • Access and request a copy of your personal data

  • Correct inaccurate data

  • Delete your personal information (subject to legal or contractual requirements)

  • Opt-out of sharing or sale of personal information (HAINANS does not sell personal data)

  • Non-discrimination for exercising your privacy rights

Privacy requests can be submitted via the Contact Us section. We will verify your identity before responding.

7. Data Retention

We retain personal data only as long as necessary to:

  • Complete transactions and fulfill orders

  • Comply with U.S. legal, tax, and accounting obligations

  • Resolve disputes or enforce agreements

When no longer needed, your information will be securely deleted or anonymized.

8. Children’s Privacy

Our services are intended for adults or users with parental/guardian consent. We do not knowingly collect personal information from anyone under 16.

If we discover data from minors collected without consent, we will promptly delete it and take technical and administrative measures to prevent further collection.

By using our website, you confirm that you are of legal age in your jurisdiction or have permission from a legal guardian to use our services.

9. Compliance and Applicable Law

HAINANS operates under U.S. federal and state privacy regulations, including:

  • California Consumer Privacy Act (CCPA/CPRA)

  • Children’s Online Privacy Protection Act (COPPA)

  • Federal Trade Commission (FTC) regulations

We continuously update our privacy practices to remain compliant with applicable laws.

10. Policy Updates

We may revise this Privacy Policy to reflect changes in business practices or legal requirements. Updates will be posted on this page. Continued use of the website constitutes acceptance of the revised policy.