Privacy Policy

At HAINANS, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our site, you acknowledge and agree to the practices described below.

1. Information We Collect

We collect personal and non-personal information necessary to process your orders and enhance your shopping experience, including:

  • Contact details: Name, email address, billing and shipping address, and phone number.
  • Payment information: Credit card or other payment data collected through secure and encrypted channels (SSL/TLS).
  • Order and transaction history: Purchase details, delivery status, invoices, and refunds.
  • Customer service data: Communications, inquiries, or feedback you provide to our support team.
  • Technical and usage information: IP address, browser type, device identifiers, access times, and website interaction data gathered through cookies and similar technologies.

We only collect personal information that is voluntarily provided or necessary to deliver our services. We do not collect personal data for the primary purpose of selling or trading it.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Send order confirmations, shipping updates, and account-related notices
  • Improve our website, products, and user experience
  • Comply with legal obligations and resolve disputes

Your personal information will not be sold, rented, or shared with third parties for marketing purposes. We also do not use your personal data or images for advertising without your explicit consent.

3. Data Security

Your security is our priority.
Our website is protected by SSL encryption, ensuring that all data transmitted between your browser and our servers remains secure.
We implement a combination of technical, administrative, and physical safeguards, including:

  • Encrypted data storage and secure servers
  • Restricted employee access to personal data
  • Regular security monitoring and software updates

Although we take every reasonable step to protect your data, no system can be guaranteed 100% secure. In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable U.S. laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize content, analyze traffic, and improve website functionality.
Cookies may collect anonymous usage data but do not store sensitive personal information.

You may disable cookies in your browser settings; however, some features of our website may not function properly if cookies are turned off.

5. Sharing and Disclosure of Information

We may share your information with third-party service providers who perform functions on our behalf, such as:

  • Payment processing (e.g., Stripe, PayPal, or equivalent)
  • Shipping and logistics companies
  • Data hosting and analytics providers
  • Customer support tools

These providers are contractually obligated to protect your information and may not use it for any other purpose.

We may also disclose information if required by law, legal process, or to protect the rights, property, or safety of HAINANS, our customers, or others.

6. Your Rights

  • Right to Know what personal information we collect and how it is used.
  • Right to Access and obtain a copy of your personal data.
  • Right to Delete personal information, subject to certain exceptions.
  • Right to Correct inaccurate data.
  • Right to Opt-Out of the sale or sharing of personal information (HAINANS does not sell personal data).
  • Right to Non-Discrimination for exercising your privacy rights.

To submit a privacy request, please contact us via the methods listed in the “Contact Us” section below. We will verify your identity before responding to any request.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Complete your transactions
  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

Once information is no longer required, it will be securely deleted or anonymized.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16 without verified parental consent.
If we become aware that a minor’s data has been collected without consent, we will promptly delete it and take steps to prevent future collection.

By using this website, you confirm that you have reached the age of majority in your jurisdiction or are using the site with parental permission.

9. Compliance and Applicable Laws

HAINANS operates in compliance with applicable U.S. federal and state privacy laws, including:

  • California Consumer Privacy Act (CCPA/CPRA)
  • Children’s Online Privacy Protection Act (COPPA)
  • Federal Trade Commission (FTC) Act (for unfair or deceptive practices)

We continuously review our privacy practices to align with evolving regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.
Any modifications will be posted on this page.
Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Email: service@hainans.store
Phone: +1 (213) 935-7857
Address:
5th Floor, Unit A-10249, Building 1, South Gate, Dingzhi Communication Co., Ltd.,
No.197 Chuangye Avenue, Jinggangshan Economic and Technological Development Zone,
Ji’an, Jiangxi, China
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)